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FAQ
What´s your shipping time?
We promise to ship out your order within 48 hous if you placed your order on Monday to Friday.
US: 3-7 business days
UK & Europe: 3-7 business days
Rest of the World: 5-10 business days.
What if I changed my mind after receiving the product?
We understand that sometimes things don't work out 😞. You have 30 days upon receiving the product to decide if you want to return the product.
Please that personalized jewelry can not be returned if there is no quality problem.
How should I take care of the jewelries?
1. Store jewelry separately in soft pouches or boxes, away from sunlight and extreme temperatures to prevent damage.
2. Clean jewelry regularly with a soft, lint-free cloth, using mild soapy water if needed, and ensure it's fully dry before storing.
3. Remove jewelry before showering, swimming, or using lotions and perfumes to prevent tarnishing or damage.
4. Avoid wearing jewelry at the beach or in the sea, but if necessary, choose non-valuable pieces and protect them with waterproof pouches or containers.
5. Handle your jewelry gently to prevent unnecessary wear and tear.